FAQ's

Q: How will you value my car?
A: We rely on you to provide an accurate description of your car. Based on this, our professional buyers will use their judgement to offer you the best possible price, based on today's actual market conditions. Our offer is valid for 7 days. We don’t just take your input details and then attempt to pre-sell your car before making you an offer, nor do we try to take advantage of you if you want to sell your car quickly - in fact, quite the opposite. Because we actually want your car, we generate our best price for each car, every time. Our prices are remarkably accurate in terms of the prevailing market at any given time. They are also guaranteed, providing that you have been careful and accurate when inputting the details, and that you make your car available for collection at the time and place you have chosen.

Q: How long does the process take?
A: Once you've gone through the online part of the process, which can be completed in a matter of minutes, and accepted our offer, our customer service team will be in touch with you in the next 24 hours, or on the next working day, to make arrangements to collect your car and pay you at a convenient time and place.

Q: What if I have finance outstanding on my car?
A: We can settle your outstanding finance as part of the transaction. Due to Data Protection laws, you may have to obtain your settlement in writing on our behalf. If your car is worth more than you owe on finance, we will pay the balance into your account at the time of collection. Don't worry if you owe more on finance than the offer price of your car, we will still buy your car. All you need to do is pay us the balance on collection, using a debit or credit card. We will then pay the finance company in full, completing the sale of your car and settlement of finance in just one simple transaction.

Q: How will you pay me for my car?
A: Wepaymorefordiesels.com will make payment by cheque. If a bank transfer is required there is a fee of £29.50

Q: What are the charges?
A: There is an administration fee from £69.50 which covers collection and all transfers.

Q: Will you collect my car?
A: wepaymorefordiesels.com will collect your car from any location in the UK Mainland. Alternatively you are welcome to visit our offices. Depending on the distance you are from one of our locations we will reimburse your return travel expenses - subject to prior authorisation - AND waive our admin fee should you deliver the vehicle to us.

Q: What cars do you buy?
A: At wepaymorefordiesels.com we buy any diesel vehicle if registered / manufactured in the UK from 1980 to date. However all age, mileage and condition will be considered
If you have any other questions or queries do not hesitate to contact us. You will find all staff friendly and helpful what ever the question.

Q: I do not have a V5 registration document?
A: We do need your original V5 document if we are to buy your car. If you don’t have one, don’t worry, you can obtain a replacement through the DVLA. If the car is registered in your name and your address, you can get a duplicate document over the phone. The number to call is 0300 790 6802. You should receive your replacement V5 document within 3 – 4 working days. If the car is not registered in your name, then you will have to fill in a V62 form. You can download this form below or pick one up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 - 4 weeks.

Q: Is part-ex not a better option for me?
A: If you are looking for a new car, you may be considering a part-exchange. When you part-ex your car at a dealership, the dealer calculates the amount of money he will make on your old car and your new car combined. Dealers may offer you what seems to be a very good part-ex price, but that will probably be to persuade you to buy an over-priced new car! Without doubt, the best way to negotiate at any dealership is to have cash in your hand and be ready to bargain hard.

Q: What about the value of my remaining road tax?
A: Good News! The remaining value of any road tax on your vehicle is not included in the valuation we give. If you sell your car to wepaymorefordiesels.com we will hand back your tax disc. You will then need to fill in a V14 form to claim a refund.

Don't forget, our friendly staff are here to help. If the question you have is not listed here, please contact us and we will come back to you with an answer within 24 hours.